Shipping Policy

SHIPPING AND POSTAGE PRICES

Free UK Shipping for orders over £50

Free International Shipping for orders over £150

• Royal Mail 48h Tracked Delivery: 2- 4 Working Days £3.99
• Royal Mail Special Delivery Guaranteed (Signature Required): 1-2 Working Days £8
• European Tracked Delivery: 7- 10 Working Days £11
• International Tracked Delivery: 7- 10 Working Days £13

International delivery includes most countries in Africa, Asia and South America. It also includes Australia, Canada, New Zealand, Mexico and the US.

 SHIPPING POLICY

1. All of our items are shipped by Royal Mail.
2. We ship all items same day or next working day once order is placed. Delays are out of our control.
3. Please ensure the address details you have provided are accurate as we are not liable for a refund if you have entered them incorrectly when ordering. ALL ORDERS MUST INCLUDE POSTAL CODE / ZIP CODE / PO BOX NUMBER.
4. If ordering from the UAE - please make sure to include a PO box number in the address. We reserve the right to cancel orders in areas which cannot be serviced by our courier. If you do not have a PO box number, we can only ship using our express courier which will be subject to a £40 fee.
5. Please note our delivery working days are Monday- Friday.
6. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. KAIVA LONDON is not responsible for these charges if they are applied and are your responsibility as the customer.

Important Info

We are unable to amend or cancel orders once placed, you must return the order once received if you no longer require it.

Please note we cannot alter any incorrect addresses due to the high volume of emails we receive. Please ensure you check your address is correct and your house number/name AND street name is included. If the order is returned back to us a £4.99 charge will have to be covered to get your order re-shipped. If you do not wish to get your order sent back out a £4.99 handling fee will be deducted from your refund for postage, packaging and admin charges. 

Please note we do not cover any orders marked as delivered with Royal Mails GPS system and/or image proof. For this reason we recommend getting orders delivered to a secure address.