12 Month Warranty
12 MONTH WARRANTY
Here at Kaiva London, we stand behind the quality and craftsmanship of all our products. This is why we designed our warranty with you in mind! Whether you receive an item with a manufacturing defect or experience an issue during wear we have you covered!
EXCLUSIONS
It is important to keep in mind that not all claims will be deemed a manufacturing defect. Some examples of common jewelry issues that are not considered manufacturing defects include but are not limited to the following:
- Discoloration, fading or scratches due to normal wear and tear or improper care.
- Items that are bent, caught or have worn due to normal wear or other accidental damage.
- Damage caused by misuse, neglect, or improper care causing build up on/underneath the stone.
- Stones falling out due to chipping, bent prongs, or misshapen settings resulting from wear. Loss of pavé stones due to damage to the micro-prongs and loss of main stone due to prong damage.
Please note our warranty does not cover items that are lost or stolen
submit warranty request
Our 12 month warranty covers any manufacturing defects on our jewellery at no cost to you. If you believe your item is experiencing a manufacturing issue, please send us an email to info@kaivalondon.com with the following information to get the claim process started.
- Clear photos with all angles of the jewellery in question.
- Your name, order number or the email used when placing the order.
Once this information is received and our workshop team has had a chance to inspect the conditions of the item, they will provide further instructions on how to proceed.
HAND SET STONES
IN HOUSE DESIGN
CONFLICT FREE
WORLDWIDE DELIVERY